FAQ

Q. I just purchased a print from your webstore. How long until I have it?

This depends. On standard orders the print should arrive within 5-8 business days. However on launch days when we receive many orders in a short period of time, processing may take significantly longer. We try our best to keep this timeline as short as possible. FEDEX shipping can take anything from 2-5 days domestically. International orders can take anywhere from 1-4 weeks to deliver, sometimes longer.

Q. Do you ship prints flat or rolled? How are they packaged?

Individual print orders are shipped rolled in a crush-proof tube. The print is rolled in acid free kraft paper with glassine protecting the image side. Orders of multiple prints are often shipped flat in protective acid free sleeves between 4 sheets of double-ply cardboard to ensure that everything arrives to you safely.

Q. Is shipping tracked?

Yes, we only use FEDEX for shipping. Domestically and internationally these are tracked services. The tracking number is displayed on your order receipt once the item is shipped.

Q. I have a question, comment or concern that wasn’t addressed here:

Please email us at info@sonicartoriginals.com and we’d be happy to help any way we can.

Q. But do you ship orders to my country?

Absolutely.